EURELEC

Protection of personal data

EURELEC undertakes, within the framework of its activities and in accordance with the legislation in force in France and Europe, to ensure the protection, confidentiality and security of the personal data of users of its services, as well as to respect their privacy.

This Policy informs you about how EURELEC, its subcontractors and any partners process your personal data.

This Policy applies to customers and users of the offers and services and to visitors of the website https://WWW.EURELEC.ORG

It may be supplemented by specific information brought to the user's attention, concerning a particular offer, service or product.

Why does EURELEC process your data?

EURELEC processes personal data only for specific, explicit, and legitimate purposes. EURELEC does not process this data in a manner incompatible with these purposes.

EURELEC processes your data in the context of the performance of a contract

To this end, EURELEC's objectives are as follows:

Manage and authenticate the identity of the customer or user
Organize training sessions
Manage the order
Manage the equipment
Invoice and collect payments
Managing personal data, characteristics and rights of a contract
Processing cancellations
Handling complaints
Communicating in the context of customer management
Managing incoming mail
Recovering unpaid debts amicably
Managing disputes
Managing requests related to the rights of data subjects
Store customer or user data

Your data is kept for the period necessary to fulfill the purposes mentioned above. With regard to processing related to the performance of the contract, the data may be kept for a maximum of three years from the end of the relationship.

EURELEC also processes data for purposes other than the strict performance of contracts. In such cases, EURELEC ensures it has a legitimate interest in carrying out the processing. Furthermore, processing may, as needed, be subject to obtaining your consent, which you may withdraw at any time.

To this end, EURELEC's objectives are as follows:

Organize direct marketing campaigns.
Organize activities
Organize competitions
Organize the training
Collecting personal data subject to consent
Analyze the usage of offers and services in order to make proposals to the client
Survey customers or users
Improving our offering and customer relationship
Ensuring the security of platforms and services
Supervise the billing system
Manage digital advertising activities (PC, mobile)

Your data is kept for the period necessary to fulfill the purposes mentioned above.

EURELEC also processes your data to meet its legal or regulatory obligations.

To this end, EURELEC's objectives are as follows:

Responding to requests from authorities and court decisions
Responding to the authorities' right to information

Your data may be kept for as long as necessary to allow EURELEC to meet its legal obligations.

EURELEC may also process your data for statistical purposes, including selling the statistics obtained. In this case, all data is anonymized beforehand.

What data is being processed?

Depending on the circumstances, EURELEC processes your personal data, collected directly from you or resulting from your use of its products or services. EURELEC may also receive data collected from you by a third party.

EURELEC only processes data or categories of data if it is strictly necessary for the intended purpose. You can find information about these purposes above.

EURELEC processes the following categories of data:

Identification data: Last name, first name, identifier, SIREN number…
Personal characteristics: date of birth, nationality…
Contact details: postal address, email, telephone number…
Personal life: interests, marital status…
Economic and financial data: means of payment, payment history…
Connection, service usage and interaction data: Connection and usage logs, intervention reports…
Products and services owned or used
Location data

Who are the recipients of your data?

The data collected is intended for EURELEC's internal departments and its subcontractors.

Your data may also be processed by EURELEC's partners. This includes situations where partners are involved in providing services. It may also include processing activities for which you are asked to give your consent.

The processed data may finally be transmitted to the competent authorities, at their request, in the context of judicial proceedings, in the context of judicial investigations and requests for information from the authorities or in order to comply with other legal obligations.

Is your data processed outside the EU?

The data collected may be processed outside the European Union. In this case, EURELEC takes the necessary steps with its subcontractors and partners to guarantee an adequate level of protection for your data, in full compliance with applicable regulations.

If the subcontractors and partners concerned are not signatories to the Privacy Shield agreement with regard to transfers to the United States of America, or are not located in a country with legislation considered to offer adequate protection, they will then have previously signed the European Commission's "standard contractual clauses" or will be subject to Binding Corporate Rules approved by the authorities.

What are your rights?

You have the right to access, rectify, and delete your personal data. You can request data portability. You also have the right to object to the processing of your data or to request its restriction.

You can issue directives regarding the retention, deletion or disclosure of your personal data after your death.

Specific rule for telephone marketing: any consumer can register free of charge on a do-not-call list called "Bloctel" to stop receiving unsolicited telephone calls from a business with which they do not have a current contractual relationship. Consumers can register on the website www.bloctel.gouv.fr or by mail addressed to: Société Opposetel, Service Bloctel, 6, rue Nicolas Siret – 10000 Troyes, France

How to exercise your rights?

You can exercise your rights at any time, and also contact the Data Protection Officer at the addresses below.

Any request to exercise your rights must be accompanied by a photocopy of proof of identity (French national identity card, European Union identity card, passport, French residence permit, French residence card, or French travel document). You will receive a response within one month of receipt of your request.

DPO (Data Protection Officer):

Yakub Blimpo
33 6 78 56 98 59
yakub.blimpo@outlook.fr

Possibility of contacting the CNIL

If your interactions with EURELEC have not been satisfactory, you have the option of filing a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the supervisory authority responsible for ensuring compliance with obligations regarding personal data in France.

How is your data secured?

EURELEC ensures that your data is processed securely and confidentially, including when certain operations are carried out by subcontractors. To this end, appropriate technical and organizational measures are implemented to prevent the loss, misuse, alteration, and deletion of your personal data. These measures are adapted according to the sensitivity level of the data processed and the level of risk presented by the processing or its implementation.

Changes to the Data Protection Policy

This Personal Data Protection Policy may be subject to change.

Last updated on 23/06/2021